|Order Amount||Ground Shipping||In-Store Pickup|
|Up to $50.00||$7.99||FREE|
|$150.01 and over||FREE||FREE|
|*Additional shipping charges may apply for heavy or oversized items.|
Items shipping from our retail store will take 1-2 business days to process. Items shipping from one of our warehouses will generally ship within 1 business day, but may take up to 7 business days to process. Some items may only be eligible for in-store pickup.
Sorry, but we do not ship outside of the Continental U.S.
We accept Visa, Mastercard, American Express and Discover.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide us and prevents outside parties from being able to see your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Most in-store pickup orders will be ready within one business day. We are happy to accommodate quicker pickup times if you contact us to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Please ship all returns via UPS Ground or insured U.S. Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Closeout or Clearance sales are FINAL and cannot be returned. Merchandise returned that appears used will be subject to a restocking fee. Labor fees are not refundable (i.e. custom built wheels).
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. Please contact us to obtain a return authorization.
Bicycles purchased from in-stock selection should be returned in new condition, within 7 days for a refund minus a 10% restocking fee. The restocking fee may be applied to store credit. The restocking fee is waived for bicycles returned, within 7 days, in exchange for another bicycle of equal or greater value. After 7 days, returned bicycles are considered used and appraised as trade-ins.
Custom-built bicycles and modified stock bicycles (i.e. components are replaced) may be returned as trade-ins. Bicycles with minor modifications (i.e. simple additions) may be returned as new bicycles (see "Bicycles - New In Stock") subject to restocking fees. Installed accessories are subject to a 25% (per item) restocking fee.
Non-bicycle merchandise may be returned for refund, exchange, or store credit within 30 days of purchase.
Items purchased on sale are FINAL and cannot be returned. Please choose carefully.
Special Order items (i.e. items or bicycles that we do not stock) are paid for in advance and cannot be returned.
25% down payment is generally required. Minimum monthly payments are required. No returns after 90 days. Prior to 90 days, see normal return policy.
All bicycle repairs are guaranteed for 30 days. Labor fees are not refundable.
Used bicycles are guaranteed for 30 days. Used bicycles cannot be returned.
We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please contact us should you know of any errors.